FAQs Page

Account Questions

I am not getting any reply from Your Company
Sometimes, emails goes to SPAM, so also check your SPAM(JUNK) mails. If you haven't receive any email from us email us again at jan@finejewelleryireland.com or contact us on +44 7808 726752

Care

How should I care for my jewellery from Jan Campbell Fine Jewellery?
Care is needed when cleaning your new jewellery and a little rub with an anti tarnish jewellery polishing cloth will keep it looking its best. If your jewellery does become tarnished, we recommend you follow these simple steps: When you remove your jewellery, polish it with a silver cloth. Then place your jewellery in the box it came packaged in or an anti tarnish jewellery box. This will keep your jewellery clean whilst you are not wearing it, and it will be in good condition for wearing on the next occasion. Jewellery should be the last thing you put on and the first thing to come off, to avoid snagging on clothes. If your jewellery is solid metal, without enamel or gemstones, it can be gently polished with a silver cloth or if it is tarnished it can be cleaned in silver dip. The jewellery must be thoroughly rinsed in plain soapy water after using silver dip, and can be dried using a silver cloth. Avoid contact with deodorant, perfume, creams etc. as they can tarnish your jewellery. Do not wear your jewellery when swimming or bathing. Do not wear jewellery in bed as chains and especially neck wires can become kinked easily. Silver dip is available from most jewellers, some hardware stores and supermarkets. Whilst neckwires are flexible, they have a limit and bending them too far may result in permanent loss of shape. Any rough treatment will also cause damage. We recommend that both neck-wires and chain pendants are removed prior going to bed to limit any unnecessary stress on catches and chain links. It is always advisable to check catches on wires and chains are secure before wearing, to ensure they have not been pulled open accidentally when worn previously. We hope this information will ensure you enjoy wearing your jewellery whilst keeping it in the best condition.

Delivery

How soon will I get my order?
Although we carry some stock, most of our jewellery is made to order in our Irish workshop and delivery times may therefore vary. Unless we agree by email to deliver goods by a special date, we cannot accept liability if the goods do not arrive within the delivery times stated below. As everything is made to order, delivery times depend on the materials used and the delivery destination. Please note that at periods of high demand, such as Christmas, the usual 14-21 day delivery times referred may be extended to 28 days. When your order is ready, all UK orders are sent by Royal Mail Special Delivery, requiring a signature on receipt. All overseas orders are sent by Royal Mail International and require a signature on receipt. If you have any queries about your delivery please contact us by e-mail to jan@finejewelleryireland.com or telephone +44 7808 726752 Please contact us by email if you have any special delivery requirements.

Gemstones

Diamonds
Diamonds are not normally part of our standard collection, but if you require a diamond as a special order, here is some information for you to consider. The 4 C's (cut, colour, clarity, carat weight) Diamonds are graded and categorised according to their various characteristics, usually known as the "four Cs" of diamonds which are considered the most important grades and categories: Cut Clarity Colour Carat weight When using diamonds in our jewellery, we usually select brilliant cut (round) diamonds which are of a good SI1 clarity and G/H colour to give the best fire and sparkle. Prices for diamonds are available on request, please contact us for more information. Our diamonds are only sourced from reputable people and companies. Everyone we deal with in the diamond trade abides by the Kimberly Process and are not involved in funding conflict.

General Questions

Do you supply products to wholesale outlets?
Jan Campbell fine jewellery welcomes trade enquiries worldwide. For more information please email us at jan@finejewelleryireland.com detailing your contact information, location and business name. We can also be contacted on Address 26 Lansdowne Drive Newtownards, Northern Ireland, BT23 4GL By phone on +44 7808726752

Legal Stuff

What is your Copyright statement?
All Jan Campbell Fine Jewellery designs are copyright of Jan Campbell. No unauthorised images are to be removed without consent from the company. Unless otherwise specifically designated, Jan Campbell Fine Jewellery is the sole owner of all intellectual property rights to this site and its contents, including, but not limited to, copyright protection for all content, including the design, layout, graphics, photos, format, and other visual or electronic elements of the site. Jan Campbell, with ALL RIGHTS RESERVED, owns all ownership rights pertaining to the information and material contained on this site, including, but not limited to, the Jan Campbell name, logos, trademark, graphics, photos, images, and content. By using our site you agree to use the site only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the site. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use the site content in any way, other than that as may be intended and stated within the relevant part of the site. Any other use of site content requires the prior written permission of Jan Campbell Fine Jewellery.
What are the site Disclaimer and Liability?
The Jan Campbell Fine Jewellery website provides a general description of the nature of the goods. We endeavour to ensure that all descriptions and illustrations of the items on the website or in our catalogue or otherwise provided to you by us are accurate but there may be slight variations due to print and publishing limitations. Gemstone and enamel colours on the website act as a guide and may vary depending on different screen resolutions. We reserve the right to remove any items listed in the website from sale, to change designs, technical specifications or alter prices without prior notice. Except in relation to the description of products and services available for order from our website, we make no guarantees or warranties concerning the security, timeliness, relevancy, sufficiency, accuracy or reliability of any data, information, or services provided to you on or through this site. We will work to keep the website up to date but cannot guarantee that this site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on any technology. We will endeavour to allow uninterrupted access to the site but access may be suspended, restricted or terminated at any time. The site may contain direct links or hyperlinks to websites that are maintained by third parties. When utilising such a link, you are leaving our site; therefore, Jan Campbell Fine Jewellery has no control over, does not endorse, and rejects firmly all and any liability and is not liable for damages and costs incurred by the user, the quality, operation, reliability, compliance with laws, ethics, business practices, nor content of such third party websites, or for any product or service advertised or provided therein.
What are your Terms and Conditions?
These terms and conditions govern your use of the site and purchase of goods and services from the site. You will also find information on your privacy and your security on other pages of the site and these pages shall be incorporated into these terms and conditions. Please read these terms and conditions carefully before using the site. By accessing the site and/or placing an order, you signify your agreement to be bound by these conditions and you consent to us using your information in accordance with our privacy policy. Please also visit our payment and delivery sections.

Payment & Returns

What is you returns policy?
To arrange a return, or if the item you received is faulty or it is not what you originally ordered, please return the item to the address below within 7 working days quoting your name and address, details of the product and the reason for the return. Returns Address Jan Campbell Fine Jewellery 26 Lansdowne Drive Newtownards Co. Down Northern Ireland BT23 4GL All items ae quality controll checked on dispatch and securely packaged to ensure you receive them in excellent condition. Please check packaging on delivery and if not in good condition please refuse delivery so the item will be returned to me and the matter taken up with the courier company directly. If you are returning a non-faulty item to us for a refund, the cost of returning the item is your responsibility and postage costs will not be reimbursed. If you are returning an item which is faulty or sent in error your postage costs for returning the goods will be refunded as well as your original postage cost when the order was placed, providing we are notified of faults within 7 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit. All products to be returned must be carefully repackaged in their original packaging and be in an unworn condition. Any item that has been commissioned especially to your requirements is not returnable unless it is faulty. When ordering rings or bangles, it is the customer's responsibility to ensure that they have ordered the correct size. A item ordered in the incorrect size can be resized, but this will be subject to a charge. In the interests of fraud prevention, your refund will be issued by the same method that you paid within 30 days of receipt of the return.
What is your payment policy?
All prices quoted on the website are retail, displayed in (£) Pounds Sterling, and delivery is listed separately. Payment for all orders (including those placed from outside the UK) are made in (£) Pounds sterling. All goods remain the property of Jan Campbell Fine Jewellery until payment is received in full. Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible.

What Materials do you use?

Metals
At Jan Campbell fine Jewellery, our jewellery is usually hand crafted in either silver or gold. Every metal is different, below is a summery of precious metals and their characteristics. Silver Silver is comparatively soft when compared to gold and platinum. Silver is also more prone to oxidisation, sometimes causing the silver to turn black. Silver jewellery can easily be kept looking as good as new if you take care of your jewellery and with regular cleaning. It's hallmark symbol is 925. A lot of mass produced silver jewellery is Rhodium plated. This inhibits tarnishing, but when it wears off the jewellery looks unsightly and either needs re-plated or it is unwearable.  Our jewellery is not plated. This means that it may tarnish if not stored correctly, but once cleaned will be as good as the day it was purchased. Enamelled Silver When enamel is applied to silver the effect is vibrant and transforms the jewellery. Some of our jewellery collections combine the two to create a vibrant effect. Enamel never discolours or fades and is quite resilient. Care needs to be taken with some enamel jewellery so they are not dropped on floors or knocked against hard surfaces. Silver and enamel jewellery must not be worn next to other jewellery or abrasion may damage the enamel. We would also advise to take off silver and enamel rings for outdoor sports, activities when lifting heavy object such as a table and gardening. Although enamel is coloured glass it is reasonably hard wearing but needs to be treated with an element of care. Gold Historically the most popular choice for wedding bands and also jewellery. Carat measures the proportion of pure gold mixed with another alloy to make up the final metal. The higher the proportion of gold used in the metal, the more valuable the ring will be. 18ct generally holds up to everyday wear better than 9ct and tends to look better than 9ct as it ages over the years. This is one of the reasons why 18ct is normally preferred for ladies' engagement rings rather than 9ct. Carat is the measure of gold content: 24 carat is pure gold, 9 ct gold is 37.5% pure, 14ct gold is 58.5% pure and 18ct is 75% pure. 24 carat gold is unsuitable for rings as it isn't durable enough. To create a metal suitable for everyday use, other metals are mixed into it to create an alloy - most usually to create 9, 18 or 22 carat gold. The alloy makes the gold more resistant to scratching and denting and adds to the overall appearance e.g. colour. The metal chosen to mix with the gold affects the colour and physical properties of the gold. Yellow Gold The 'original' gold, and many still feel the best, is yellow gold, normally an alloy including silver, copper and zinc to strengthen the metal and enhance the yellow sheen. It is the metal of choice of traditionalists, by people preferring the warmer colour with their skin tone, and for its contrast with precious stones and other metals. White Gold White gold is actually created by mixing traditional yellow gold with either silver or palladium (a metal similar to platinum), to produce the white colour. It's available in both 9 and 18 carat. 9ct white gold is created by adding silver, to give the metal a white, creamy colour with a small hint of yellow. 18ct white gold contains palladium to give a rich, dark white gold colour, which also makes it more durable. Normally white gold is rhodium plated to produce an even whiter finish. Applying a plating of rhodium gives rings a nice lustre, but the plating may need to be replaced during the lifetime of the ring. Palladium As a member of the platinum family, palladium is durable and has a fantastic shine. In January 2009 palladium was recognized by the Assay Offices of Great Britain as a metal in its own right - it had previously been used more as an alloy. Palladium is an almost pure metal (approximately 95%) and is excellent for people with sensitive skin, as it is hypoallergenic with similar characteristics to platinum, but at a more affordable price. This new metal is becoming increasingly popular for its natural and neutral colour and is slightly more affordable than platinum. Platinum Platinum, the rarest and most precious metal, is gaining popularity as a choice for wedding bands. It is a beautiful white metal, which polishes well and is an excellent choice which will last a lifetime due to its durability and resistance to wear and tear. Where gold is often blended with other precious metals, platinum is used in jewellery in almost its pure form (approximately 95% pure). Platinum is very dense and heavy, so a platinum ring will feel even heavier than an 18ct gold ring.
Diamonds
Diamonds are not normally part of our standard collection, but if you require a diamond as a special order, here is some information for you to consider. The 4 C's (cut, colour, clarity, carat weight) Diamonds are graded and categorised according to their various characteristics, usually known as the "four Cs" of diamonds which are considered the most important grades and categories: Cut Clarity Colour Carat weight When using diamonds in our jewellery, we usually select brilliant cut (round) diamonds which are of a good SI1 clarity and G/H colour to give the best fire and sparkle. Prices for diamonds are available on request, please contact us for more information. Our diamonds are only sourced from reputable people and companies. Everyone we deal with in the diamond trade abides by the Kimberly Process and are not involved in funding conflict.
How should I care for my jewellery from Jan Campbell Fine Jewellery?
Care is needed when cleaning your new jewellery and a little rub with an anti tarnish jewellery polishing cloth will keep it looking its best. If your jewellery does become tarnished, we recommend you follow these simple steps: When you remove your jewellery, polish it with a silver cloth. Then place your jewellery in the box it came packaged in or an anti tarnish jewellery box. This will keep your jewellery clean whilst you are not wearing it, and it will be in good condition for wearing on the next occasion. Jewellery should be the last thing you put on and the first thing to come off, to avoid snagging on clothes. If your jewellery is solid metal, without enamel or gemstones, it can be gently polished with a silver cloth or if it is tarnished it can be cleaned in silver dip. The jewellery must be thoroughly rinsed in plain soapy water after using silver dip, and can be dried using a silver cloth. Avoid contact with deodorant, perfume, creams etc. as they can tarnish your jewellery. Do not wear your jewellery when swimming or bathing. Do not wear jewellery in bed as chains and especially neck wires can become kinked easily. Silver dip is available from most jewellers, some hardware stores and supermarkets. Whilst neckwires are flexible, they have a limit and bending them too far may result in permanent loss of shape. Any rough treatment will also cause damage. We recommend that both neck-wires and chain pendants are removed prior going to bed to limit any unnecessary stress on catches and chain links. It is always advisable to check catches on wires and chains are secure before wearing, to ensure they have not been pulled open accidentally when worn previously. We hope this information will ensure you enjoy wearing your jewellery whilst keeping it in the best condition.
Hallmarks
In the manufacture of jewellery and silverware, precious metals are not used in their purest forms and instead are alloyed with other metals. Hallmarking refers to the independant verification of our precious metal content. Our jewellery collections have been verified independently by the Assay office in London, through the 700-year-old practice of hallmarking, per their guidelines. The hallmark is only applied after the item has been assayed to determine that its purity conforms not only to the standards set down by the law but also with our claims as to metallurgical content. Our hallmarking allows our customers to identify the precious metal make-up of a jewellery piece. It is not possible to discern by sight of touch alone what the precious metal of an alloy is, and so the hallmark acts as your guide to the content of the piece. The collections by Jan Campbell Fine Jewellery are made using Sterling Silver and 9ct Gold, unless commissioned or otherwise stated. Legal Terminology The 1973 Hallmarking Act makes it unlawful to describe an item over a certain weight as gold, silver, platinum or palladium without an independent Hallmark All Silver articles weighing more than 7.78 grams must be hallmarked All Gold articles weighing more than 1 gram must be hallmarked Articles below these exemption weights may be described as Gold, Silver, Palladium or Platinum without the need for a hallmark.